FAQs

• Must have a Valid, Government-Issued Photo ID (Driver’s License, Valid DMV ID, Passport, Military ID or Resident Alien Card)
• ORI Number
• OCA Individuals fingerprinting for DCF, please bring your (OCA#)

Originating Agency Identifier Number (ORI). Your Employer or Regulatory agency will have this information. So, we cannot be responsible for selecting the correct one for you. It is important to use the correct ORI Number when submitting fingerprints. If you do not provide an ORI number or if you provide an incorrect ORI number to the live scan provider, you will not receive your fingerprint results. It is extremely important to use the correct ORI when having your fingerprints scanned. You must bring this with you.

The OCA is the Controlling Agency Identifier provided by DCF to identify the provider requesting the background check. Without both the ORI and OCA numbers, FDLE cannot process the request and DCF will not know where to send the results.

Fingerprinting process through a live scan machine rather than ink rolled on card. The fingerprints are submitted to the specific state agency in order to process your level 2 background check.

The fingerprinting process should take anywhere between 5-10 minutes, depending on the image quality of your prints and the information you supply us with.

D & L LiveScan Background Screening does not provide copies of background checks. The information is sent electronically to your potential employer or Licensing Dept. It is at their discretion to provide a copy for your records.

Per FBI regulation, your prints cannot be shared between professions or with other agencies. You are required to have separate prints for each license you are applying for, using the correct ORI.

If you have a criminal history, your application will be reviewed by the department to ensure that your criminal history will not statutorily disqualify you from becoming licensed in that particular profession. Depending on the type of criminal offense(s), your application might require board review or require your personal appearance before the board. You will be notified in writing of any required appearance before the board.

The Florida Department of Law Enforcement (FDLE) has developed a new feature that will allow an individual or organization to perform a search to determine the status of an applicant Livescan transaction. The Civil Workflow Control System (CWCS) serves as the FDLE automated applicant criminal history request system. The status of a CWCS transaction can now be provided from a search within the newly developed “Civil Workflow Control System Transaction Status Search”. The only identifier needed to perform the search is the Transaction Control Number (TCN) which is generated at the time the applicant information and fingerprints are captured.

The “Civil Workflow Control System Transaction Status Search” is available to the public at: www.cchinet.fdle.state.fl.us.

On Jan. 1, 2013, legislative changes to the background screening process resulted in the State. This increased their fees. So far, only AHCA and DOH have been affected by these new regulations. However, many more are anticipated to follow in the coming months.

We do not accept walk-ins. If you do need to schedule an appointment, call our office 727-301-2542 / 1-800-507-2629. Please note: If you have made an appointment for weekends only (requires pre-registration) and do not show or cancel less than 24 hours from your scheduled date and time, the registration fee will be forfeited.

Typically, results are received within 3-5 business days.

We do not issue refunds under any circumstances once the scan has been submitted. Please be certain that the information you provided is accurate as once it is received by the Florida Department of Law Enforcement, it will be processed exactly as it was submitted and cannot be changed.

All major credit cards, business checks, and cash. We do not accept personal checks under any circumstances.

Yes, we offer mobile services where we can come to you.

No, we do not give out refunds if D & L Livescan Background Screening provides a service for you. There will be no refunds. When you come in to get your fingerprints done, you must provide us with the correct ORI #. If you provide us with the incorrect information, you must pay again to have your fingerprints done over with the correct ORI #. Please verify with your employer or with the agency where your prints are going.

No, we do not give out refunds. If you think you have a criminal background, you need to ask your employer what type of criminal charges they are looking for that may disqualify you. Or you can pay to get the FBI Report done for personal reasons first to see what’s on your criminal background report.

Before you come to your appointment, please verify who will pay for your prints. It is not our responsibility to contact your employer and ask them who will pay for your Level II Background Screening. That’s something you need to discuss with your employer who will pay for your Level II Background Screening. If you have your own business or you are a self contractor, then the responsibility will be yours.

No, unfortunately we do not give out REFUNDS for services we already rendered. Fingerprints rejected are common. Sometimes it’s difficult to get a clear fingerprint whether it’s due to age, scars, or a change due to chemicals or the type of work you do or sweating fingertips. We will redo your fingerprints over for free. If it’s a livescan you will be provided a TCR # to bring in to me. If it’s done on the FD-258 fingerprint card I will redo them over on a new FD-258 fingerprint card. The FDLE or other agency will do an FBI search by your name and personal information